GOLDWATER BANK, NA
2525 E. Camelback, Suite 1100
Phoenix, AZ 85016
(480)281-8200

ONLINE BANKING ELECTRONIC FUNDS TRANSFER AGREEMENT

Consumer Liability

Tell us AT ONCE if you believe your user identification or password for online banking (hereinafter collectively referred to as "password") has been lost, stolen, or compromised. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two business days after you learn of the loss or theft of your password, you can lose no more than $50 if someone used your password without your permission.

If you do NOT tell us within two business days after you learn of the loss or theft of your password, and we can prove we could have stopped someone from using your password without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, including those made by computer transfer/bill pay or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Unauthorized Transactions

If you believe your password has been lost, stolen, or compromised, or that someone has transferred or may transfer money from your account(s) without your permission, call: (480) 281-8200 during the day, email [email protected], or write: Goldwater Bank, 2525 E. Camelback Road, Suite 1100, Phoenix, AZ 85016 (Attention: Online Banking Department).

Business Days
For purposes of these disclosures, our business days are Monday through Friday. Federal Holidays are not included.

Transfer Types and Limitations
Account Access. You may use your computer to log into our website at [email protected] by entering your user identification and password to:

  1. Transfer funds between your checking and savings accounts whenever you request.
  2. Transfer funds from checking or savings to loan accounts at Goldwater Bank.
  3. Get checking, savings, time deposit, and loan account information, such as
    1. Balances
    2. Deposits
    3. Withdrawals
  4. Pay bills directly by computer from your checking account in the amounts and on the days you request.

Some of these services may not be available to all customers.

Limitations on Frequency of Transfers. Transfers from a savings or money market account (other than to loan accounts at Goldwater Bank) to another account or to third parties by preauthorized, automatic, or telephone transfer are limited to six per month.

Any Internet Banking account that is inactive for 180 days may be disabled at the Bank's discretion. Any Bill Pay account that is inactive for 60 days may also be disabled at the Bank's discretion. Either account may be reopened at a later date through a new registration process.

Confidentiality
We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers, or
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
  3. In order to comply with government agency or court orders, or
  4. If you give us your written permission.

Documentation

Periodic Statements. You will get a monthly account statement (unless there are no transfers in a particular month). In any case, you will get a statement at least quarterly.

Preauthorized Payments
Right To Stop Payment And Procedure For Doing So. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:

Call us at (480) 281-8200, or write us at 2525 E. Camelback Road, Suite 1100, Phoenix, AZ 85016 (Attention: Online Banking Department), in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you for each stop-payment order you give. (Please see your fee schedule for the amount of this charge.)

Liability For Failure To Stop Payment Of Preauthorized Transfer (applicable to consumers only). If you order us to stop the payment three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Financial Institution's Liability. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If the transfer would go over the credit limit on your overdraft line.
  3. If the automated teller machine where you are making the transfer does not have enough cash.
  4. If the system was not working properly and you knew about the breakdown when you started the transfer.
  5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  6. There may be other exceptions stated in our agreement with you.

Error Resolution Notice (applicable to consumers only)
In Case of Errors or questions about your electronic transfers, telephone us at (480) 281-8200. Write us at the address listed above or E-mail us at [email protected] as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten business days.

We will determine whether an error occurred within ten business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

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ELECTRONIC DISCLOSURE CONSENT

Welcome to Goldwater Bank's Online Banking and Bill Payment service. Our goal is to provide you with an easy and secure way to transact your banking business. By selecting the "Accept" button above, you are acknowledging receipt of the Online Banking Electronic Funds Transfer Agreement and you are agreeing to the following:

  1. We may provide the Internet Banking Electronic Funds Transfer Agreement and Terms and Conditions of the Bill Payment Service ("Agreements") and any amendments or revisions thereto to you in electronic form. You also agree that we may deliver via electronic communication any future notices and information as may be required by law or regulation to be provided to you pertaining to the Online Banking, Bill Payment service and other Mobile Banking service.
  2. We may deliver future notices electronically by posting the notice or a link to the notice on our website or by sending the notice to the email address that you have provided to us. You agree to promptly notify us of any change in your email address. To notify us of a change in your email address, logon to www.goldwaterbank.com and sign on to Online Banking, then click user options.
  3. You may withdraw your consent to receive electronic communications and cancel your Online Banking service, Bill Payment service and/or other Mobile Banking service by calling 480-281-8200 . There will be no additional fee if you withdraw your consent.
  4. You may obtain a paper copy of the Agreements and any future notices by calling (480) 281-8200. There is no fee for the paper copies.
  5. The minimum hardware and software requirements to access and retain the Agreements and notices are:
    1. Any personal computer capable of using the following operating systems: Windows Vista, Windows XP or Windows 2000. In addition, any Apple Macintosh computer which utilizes the OS X operating system is acceptable. Acceptable internet browsers include:
      • Microsoft Internet Explorer 6.x (includes AOL 8 & 9)
      • Netscape 7.2
      • Mozilla Firefox 1.0
      • Safari 1.2
  6. At our discretion, we may disable your Internet Banking account if it is inactive for 180 days. If the online banking account is closed, you may register again at a later date.
  7. At our discretion, we may disable your Bill Pay account if it is inactive for 60 days. If the Bill Pay account is closed, you may register again at a later date.
  8. By clicking "Accept" I acknowledge that I am able to electronically access and print the Agreements and subsequent notices. If you do not accept, you may press "Decline," and return to www.goldwaterbank.com.